Privacy Policy

VOSS Experts-Conseils has the protection of your PERSONAL INFORMATION.

1. YOUR RESPONSIBILITY

It is your responsibility to read this privacy policy before entrusting us with your personal information.

If you do not agree with this policy, you must avoid or stop transmitting your personal information to us. In this case, if you have already transmitted your personal information to us, please contact us immediately so that we are informed of the withdrawal of your consent and so that we can apply the required measures with regard to your information.

Thus, you consent to our use or disclosure of the information you transmit to us in accordance with this privacy policy.

2. THE COMPANY’S COMMITMENT

VOSS Experts-Conseils is committed to applying the necessary security measures and sound management practices to protect the confidentiality of the personal information entrusted to us and to ensure that your right to privacy is respected.

We ensure that we respect this commitment throughout the life cycle of personal information with us, from the moment we obtain it, until it is permanently destroyed, including its retention, use and communication.

We act in accordance with the laws applicable in Quebec, in particular the rules contained in the Act respecting the protection of personal information in the private sector.

We ensure that we have obtained your consent prior to any use or communication of your personal information.

In certain situations permitted by law, we may use or disclose your information without having obtained your prior consent and, if this is the case, we will ensure that we proceed in accordance with the requirements of the law and in compliance with your rights.

VOSS Experts-Conseils does not sell or rent your personal information in any way to anyone.

3. PERSON RESPONSIBLE FOR THE PROTECTION OF PERSONAL INFORMATION

The person responsible for the protection of personal information at VOSS Experts-Conseils is Mr. Eric Lareau

This person is responsible for ensuring the application of the applicable legislation regarding the protection of personal information and the respect of your rights with respect to it.

For any questions, comments or information about the protection of your personal information, as well as to file a complaint or assert a right, please write to: info@vossexpertsconseils.com

4. PERSONAL INFORMATION

For the purposes of this policy, personal information is information that concerns you and that allows you to be identified or recognized, whether directly or indirectly.

Here are some examples of personal information that you may be required to provide us with:

Your name
Your address
Your email address
Your telephone number
Your language of use
Etc.

The higher the level of reasonable expectation of privacy in relation to information, the greater its sensitivity and the higher the protection measures must be. The three main areas containing sensitive information are those concerning the medical, financial or biometric aspect.

The security measures applied are proportionate to the sensitivity of the personal information to be protected.

Some information is not considered personal information, such as information concerning your professional or business functions and information that is of a public nature under a law.

5. COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION

As part of our activities, we are required to collect the personal information of our employees.

We ensure that we collect only the information necessary for the intended purposes and to carry out our duties.

6. EMPLOYEES

When you send us your job application or when you are employed by us, we ensure that we collect only the personal information necessary in this context and that we use it securely and in accordance with applicable laws.

If you have any questions or comments regarding the management of your personal information in this regard, please contact the person responsible for the protection of personal information.

7. RETENTION AND DESTRUCTION OF YOUR PERSONAL INFORMATION

We retain your personal information only for the period necessary to achieve the intended purposes and for which it was collected, except where a minimum period is required by law.

If you have any questions about the retention periods for your personal information, you can contact the person responsible.

When the time comes, personal information is destroyed (or anonymized in some cases) securely and permanently.

You can contact the person responsible for more information on this subject.

8. ACCESS TO YOUR INFORMATION BY STAFF

We ensure that access to your personal information is limited to those for whom it is necessary to access it in order to perform the tasks related to their functions.

To be informed of the categories of people who have access to your personal information within our organizations, contact the person responsible.

9. CONNECTION COOKIES

Our website uses cookies. A connection cookie (also called a "cookie") is a piece of information that is transmitted by the server to the browser when you visit our website.

These cookies can be deactivated or reactivated by visitors by changing the preferences in your Internet browser settings or by the pop-up on the website.

10. COMMUNICATION OF YOUR PERSONAL INFORMATION

We ensure that we obtain your consent before communicating your personal information to a third party. Certain situations specifically provided for by law authorize us to make a communication without your consent and if this were the case, we will ensure that we proceed in accordance with the requirements of the law and in respect of your rights.

11. OUTSIDE QUEBEC

It is possible that your personal information may be communicated outside Quebec, in particular when we use technology service providers or other service providers whose servers are not located in the province.

VOSS Experts-Conseils carries out the assessment of the privacy factors required in the circumstances.

12. MINORS

When you provide us with personal information, you must be 14 years of age or older. If you are under 14, the consent of your parent or guardian is required.

13. RIGHT TO WITHDRAW YOUR CONSENT

If you wish to withdraw your consent to the retention, use or disclosure of personal information that we may have collected about you, contact the person responsible who will be able to review the situation with you.

14. RIGHTS OF ACCESS AND RECTIFICATION

Upon request, you may be informed of the personal information we collect about you.

In addition to being informed, you may also ask that we confirm the existence of your personal information with us and that we provide you with a copy of it. When it is computerized, you may request that a copy of your information be provided to you by means of a written and intelligible transcription, in a structured and commonly used technological format.

If you find that personal information we hold about you is inaccurate, incomplete or ambiguous, you may request that it be rectified.

When we rectify personal information, we promptly notify any person or organization to whom we may have communicated it in the preceding six (6) months and the person from whom we received it, if applicable.

Make a request for access or rectification

Your request must be in writing and sent to the person responsible for the protection of personal information.

We will ask you to prove your identity.

You may ask the person responsible to assist you in preparing your request.

Processing your request

The person responsible is the one responsible for processing your request.

A response will be sent to you within thirty (30) days of receipt of the written request by the person responsible.

Reasonable costs

Access and rectification of your personal information is free.

However, reasonable costs may be required for the transcription, reproduction or transmission of the information. In such a case, you will be informed in advance of the approximate amount of the applicable costs.

Refusal of the request

When the person responsible refuses to comply with your request for access or rectification, they will inform you of the following:

The legal provision on which their refusal is based;
The remedies available to you under the law;
The time limits within which remedies can be exercised.

If you request it, the person responsible must provide you with assistance to help you understand the refusal.

15. COMPLAINT PROCESSING

For any complaints, contact the person responsible for the protection of personal information.

You will then have to provide your name and contact information so that you can be reached.

The person responsible will ask you to explain the reasons for your complaint by providing sufficiently precise details to allow the complaint to be processed.

The person responsible will treat your complaint confidentially and will follow up with you by email within thirty (30) days from the day on which they have obtained all the information necessary to assess the situation.

If additional time is required to process your complaint, the person responsible will inform you by email before the usual processing period expires.

Despite the internal complaint processing process, you can also file a complaint with the Commission d’accès à l’information. Obviously, before doing so, we invite you to contact the person responsible and wait until your complaint has been processed internally.

16. CONFIDENTIALITY INCIDENT

Should we be informed of an incident that compromises the confidentiality of your personal information and that this incident represents a risk that you will suffer serious harm, we will notify you in writing. In such a case, the Commission d’accès à l’information would also be notified.

A confidentiality incident consists of any unauthorized access, use or use of personal information, as well as the loss of such information or any other breach of the protection of such information.

17. TECHNOLOGICAL SECURITY

The personal information that we collect by technological means is stored in a secure environment and the people working for us are required to respect the confidentiality of your information.

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the protection of your personal information.

Despite the security measures we apply, the use of technologies always represents a risk of confidentiality incident and you must be aware of this when you transmit your information to us by technological means.

18. APPROVAL, PUBLICATION AND UPDATE

This policy is approved by our person responsible for the protection of personal information.

It is published on the website and disseminated in such a way as to reach the persons concerned by the personal information that we collect by technological means.

The policy may be subject to modifications or updates in order to adapt to internal practices and applicable laws. We invite you to read the table of updates at the bottom of the page to be informed of its evolution.

Contact information

630 boul. Clairevue Ouest, suite 106
St-Bruno-de-Montarville (Québec) J3V 6B4